Evinco Design - Evinco Poor Quality Mid Century Reproductions & NO Customer Service

Oklahoma City, Oklahoma 3 comments
Not resolved

I purchased a reproduction of an Eames chair for $999.99 from Evinco 3 years ago.Since owning the chair one of the leather buttons came out of the seat and an irregularity, hard raised spot, in the leather upholstery caused a small home to appear in the armrest.

I first emailed Evinco in June asking if there was any sort of warranty on the chair and if I would be able to get a replacement button. I am NOT askeding for a replacement chair, I AM asking that someone call me back and let me know IF Evinco will send me a button to replace the button that came off the chair and let me know if they stand behind their products. When I didn't hear back via email after 2 weeks, I started calling. To date I have called 7 times- It is now the 1st of Sept.

As of today I am still waiting on a call from Evinco.

Do yourself a favor and don't waste your time with this company.Terrible customer service and the furniture doesn't live up to expectations it is NOT built to last!

Review about: Icon Lounge Chair And Ottoman.

Comments

Anonymous
#780158

Evinco Design Staff sent this customer a replacement button for her chair. No excuse for the lack of communication, but Evinco Design prides itself on excellent customer relations. We sell to more than 300 happy customers each year, with no complaints.

Anonymous
#547338

Please send me an email address & I will send my phone #.

Anonymous
#543427

Dear Mrs.Manning-

We have searched our records and are unable to find a Mrs.

Manning from Oklahoma City OK. Can you please give us your phone number so we may call you directly and see what the issue is? As far a the furniture goes, as you stated it has been 3 years. We will be more than happy to help you get a new button from the manufacturer.

We agree that the manufacturer should stand behind their products.Please give us your number and we will help you get the button you need directly.

Evinco Design - Do not deal with this company!

San Rafael, California 2 comments
Not resolved

Buyer Beware!

I ordered a coffee table trough their ExclusivelyLoft website with a 6 to 8 week delivery date.After numerous inquiries and attempts to contact them they finally shipped the item after 6 MONTHS.

And it was broken! They took it back, promising to have it repaired. I did not hear from them again, my messages (phone and e-mail) were ignored until another 2 months later they wrote that the company was sold and the old owners "are not cooperating" and the new owners are not responsible. End of story.

This is a very shady operation with impossible customer service.Do not deal with this company!

Review about: Dorset Coffee Table.

Comments

Anonymous
#518518

This customer was fully refunded and the item was accepted back by us.Its frustrating to give a client a full refund and then they come online and still insist on dragging our name through the mud.

We can insure all customers will be taken a care of regardless of the problem.We have since served this client with a defamation suit in New york for lying about her experience online.

Anonymous
#510264

Hi- was this a recent purchase? Meaning this year? I am looking to buy, and they claim to not have any problems any more...

Evinco Design - Ordered clock almost 21 days ago..still no clock; not even a tracking number!

Plano, Texas 0 comments
Not resolved

I ordered a wall clock from this company.They send me a confirmation email of my purchase that the item is in stock and ready to ship.

It will be delivered within 10 days. Tomorrow is the 21st day and still no product delivered and NO tracking # available. Everytime I ask for a tracking #, they tell me tomorrow it will be available. After emailing back to them that I am an unhappy customer, they offered a $40 refund for the delay.

Is this a lie too?

I plan to report them to the BBB as well.I should have researched them before making the purchase.

Review about: Nuevo Living Striation Clock.

Evinco Design

Madison, Wisconsin 2 comments

This company is BAD!

They lie and I am trying to get my money back currently.

They have no one answering the phone, they give you bogus tracking info, and they lie about delivery dates. I am currently filing a complaint with the BBB of New York. My credit card company is charging back my order amount.

I orderd my chair in Janaury 2011 and they told me it would ship in 5-7 days. Three weeks later I still did not see it. I started getting nervous and tried contacting them through the phone and I got an answering service that told me they would pass the message on. NO ONE called me back. I tried e-mail again and finally got a tracking number that I eventually found out didn't exist. Estes Trucking said they had no record of my tracking number as well as told me the tracking number wasn't correct or real. I tried cancelling my order at that point and the company IGNORED ME! Unbelievable. I refused the chair when it finally shipped(after I told the company I wanted cancellation and I was not accepting delivery). How could I trust a product from liars?

I am waiting to hear from my credit card company for info on the refund.

This company is BAAAAAAAAAAAAAAAAADDDDDDDDDDDDDDDDDDDD.

DO NOT BUY FROM THIS COMPANY. THEY LIE.

Review about: Evinco.

Comments

Anonymous
Salt Lake City, Utah, United States #780150

Im not sure I believe this person.I have had nothing but success with this company, and the customer service is superb!

Of course, this person ordered and reviewed more than two years ago.There are no negative reviews in the last 2 years from Evinco.

Anonymous
#518990

This company will make purchasing decisions for you without your permission.They cancel orders without your knowledge and you can never deal with anyone on the phone.

They always hide behind emails to avoid answering your questions directly. Horrible service when they do eventually get around to emailing you.

They lay blame on their delivery company and they also ship broken items to you.Avoid the hassle and go somewhere else to do business.

Evinco Design - Don't buy here!

Owasso, Oklahoma 2 comments
Not resolved

We have only had our entertainment center for 8 months and the front glass shattered and blew out of the unit.The manufacturer says we probably bumped it or something and that they can't even let us buy replacement glass to fix the unit.

So what does Evinco do they offer us a $50 coupon for a $600 unit. So now we have to either buy the whole unit again or live with glass blown out over the front lights.

I think it's crazy that there is nothing the company can help us to after spending our money there.Guess that shows how much they care about their customers!

Review about: 83 Inch Low Profile Plasma Cabinet By Diamond Sofa.

Comments

Anonymous
Salt Lake City, Utah, United States #780153

I just wanted to say that this comment is 3 years old and Evinco Design sells and ships to more than 300 happy customers each year.I am an employee of Evinco and I know first hand that customer service is the utmost importance.

Yes, sometimes furniture gets damaged in shipment and Evinco handles these situations with great customer care.

Anonymous
to Karey Owasso, Oklahoma, United States #780188

Umm actually they didn't handle the situation.We still have our entertainment center and it's still broken.

It wasn't like a little crack. It was like it was blown up. The glass was in thousands of little peices all over our gameroom floor. There's no way a little bump could have done that.

We aren't even in our gameroom that much and we don't have little kids that could have done something to it. I'm not one to complain about things especially when it is something that could have happened by our doing. But, there's just no way it was us . I called and was nice about the whole thing and was willing even just to buy a new peice of glass.

The company offered no help at all and whoever I talked to must not have been you because they were extremly rude to me.

But, thank you so much for your input on something that you weren't even involved in from 3 years ago.

Evinco Design - Worst buying experience ever

Columbus, Ohio 1 comment
Not resolved

do not buy from this company. i was dumb enough to read all of the negative reviews and still place an order. do not make the same mistake i made.

its funny because the website says 95% of items are in stock and yet all the reviews you read are about how long people have been waiting for their products. the site says my chairs usually ship in 2-3 business days. placed the order on december 31, still no chairs or tracking number

furthermore, i have yet to actually talk to a person on the phone about my order. i think it is so shady how the people who answer the phones refer to themselves as messengers and how they dont have access to ANY information. ive recieved one email response from Julie (probably a madeup name) telling me my order would arrive early last week via fedex. still no chairs and still no tracking number.

again, do not buy from this company. think about it. google EVINCO and the THIRD automated search term is EVINCO COMPLAINTS. that says alot in my opinion. as soon as i get a person on the phone to talk to about my order, im getting a refund . worst internet buying experience ever

Review about: Chairs Purchase.

Comments

Anonymous
#245997

This company just sucks!They are a company structured on nothing to do with customer service or satisfication.

I got my bed frame w/o all the pieces, no installation instructions, and the best is the leather was coated in some white powder resin that can't be removed.

They were suppose to refund me on 1/14/11 and I am still waiting for it.I filled out all the forms and now I have to contact the BBB and my credit card to fight this.

Evinco Design - Buyer Beware, paid a deposit on furniture and 18 weeks later they wont even return my calls.

Dallas, Texas 8 comments
Not resolved

evinco.com

A modern furniture website promised product that was never delivered

BUYER BEWARE!

I paid 50% deposit and there was a 12 week delivery on the furniture. After 12 weeks I couldn't get eninco on the phone and then an answering service started screening their calls. I finally after 16+ weeks went back to the creditcard company to get my 50% deposit back.

Evinco is not customer service oriented even though their website has false postings from customers that are "Delighted" with their service I refer to their service as desasterious!

Evinco is listed on other consumer complaint sites with the same problems from other consumers that I discovered.... just wish I'd found them before I placed my order Buyer Beware Evinco.com is Not service minded and good luck ever seeing your purchase Buyer Beware!

Review about: Evinco.

Comments

Anonymous
#518519

Customers have been refunded

Anonymous
Coral Springs, Florida, United States #281852

HORRIBLE company.Like all the other comments, they were long on promises and short on actual service.

I ordered a chair/ottoman, which took SIX MONTHS to be delivered. The ottoman was damaged, so they offered a replacement. 6 months later - after numerous emails and calls - it still wasn't delivered...Anton kept stringing me along, saying it was either being built or in transit. Finally, they settled with a partial refund.

Ridiculous.

Don't buy from these crooks!

Anonymous
#277207

Horrible!!!!! I ordered couch and was told back ordered until 18th of April

18th was told would ship 1-3 days 3 days later told 3-5 days

I write that I am not happy and if I can find it some where else I will cancel my order. So what did they do after I wait a month already on them? They cancel my order and say they aren't comfortable handling my order... F--them !!!!!

Anonymous
Alvada, Ohio, United States #246525

BUYER BEWARE STOP don't buy from these crooks!!!! :cry

Anonymous
Rio Oso, California, United States #242521

DO NOT BUY FROM THIS COMPANY. i was dumb enough to read all of the negative reviews and still place an order. do not make the same mistake i made.

its funny because the website says 95% of items are in stock and yet all the reviews you read are about how long people have been waiting for their products. the site says my chairs usually ship in 2-3 business days. placed the order on december 31, still no chairs or tracking number

furthermore, i have yet to actually talk to a person on the phone about my order. i think it is so shady how the people who answer the phones refer to themselves as messengers and how they dont have access to ANY information. ive recieved one email response from Julie (probably a madeup name) telling me my order would arrive early last week via fedex. still no chairs and still no tracking number.

again, DO NOT BUY FROM THIS COMPANY. think about it. google EVINCO and the THIRD automated search term is EVINCO COMPLAINTS. that says alot in my opinion. as soon as i get a person on the phone to talk to about my order, im getting a refund . worst internet buying experience ever

Anonymous
#240619

I have ordered a lot of stuff off the web - from a fridge, cabinet hardware, a gas range, a washer and dryer, plumbing fixtures - you name it. I don't think I have ever had an experience as poor as the one I have had with Evinco, who must be rated along with the Nigerian email scams as amount the worst online businesses out there. I have read reviews of businesses online, and thought that only grumpy people write reviews. I have never written one before. But these guys were so bad that I have to warn others. Here are the facts (and I have the emails and phone records to prove it):

1. We ordered a table (78” Tulip Table, white marble top) from the merchant on Sept. 24, 2010. The transaction posted on Sept. 25.

2. After several emails and phone calls we finally received our table – 3 months later (to the day). We were constantly baited and switched regarding the actual delivery date. Every time they promised a new delivery date, they missed it. The table was supposed to be in stock.

3. When it finally arrived, we noted it had 2 cracks in the base. I took photos of the base, advised the driver, who disclaimed responsibility as the packaging crate was not damaged (which we agree with). We contacted Evinco immediately. Anton was the guy I had been speaking to so I left a message for him and sent an email.

4. They thanked us for the quick notification. 5 days later they offered a partial refund ($200) or a replacement. We have small children and were concerned about the structural integrity of the table. It is heavy and didn’t want it collapsing on them. We accepted their offer of a replacement.

5. The replacement did not arrive for 3 weeks. When it arrived we inspected it for damage and it too was cracked. This time we refused delivery altogether.

6. We notified them immediately by email and by phone and requested a solution to rectify the problem – either a refund or return, which is their policy (check the website at evincodesign.com - but don't buy anything!)

7. Our emails about the second cracked base have not been replied to nor have our calls been returned.

I have emailed them regarding the second cracked on base on January 18th (the day of delivery), January 24th, and to two different email addresses on January 25th. I also called their salesperson “Anton” with whom I had previously spoke, on (xxx) xxx-xxxx (I have his number if anyone wants it!) on January 19th, 24th, and 26th, each time leaving a voice message. I also called their central “customer service” number (and I use that term loosely), which is a messaging service, on January 25th at 9.07am.

I believe from the number of complaints that have been filed about this merchant both with the New York Better Business Bureau and online that they are operating dishonestly. I hope that more people complain to stop this unscrupulous vendor from ripping off more unsuspecting customers.

Anonymous
#227449

Total scammers. Worst company I have ever dealt with. Take your money,don't deliver products, zero customer service.

Anonymous
#215317

This place is a cheap Chinese scam.The only time you can contact these people is when they are taking your money.

I waited for months, then when the "product" arrived it was defective. An expensive Eames chair knock off literally broke in half when it was sat upon. Oren (the huckster in chief) delayed and stonewalled for a year. No one will answer the phone.

If you emai, they will not repond or will offer to fix the problem for MORE MONEY! Try the "live chat" and they will lie and then dissapear.

I wouldn't be surprised if their junk makes people sick like the defective Chinese drywall sold in this country.These people belong in jail not in business.

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